At least give us a guide (for example, Gandi offer this guide: ). Webfaction: I love your hosting, but the response to this issue is not good enough. Once the certificate is generate we will be able to install it." I have read the other posts on the subject and I also opened a ticket for help (when I enrolled in the Let's Encrypt Beta), but was told "The email you sent me was the steps need to create the certificate, that is something we can not do for you. I've used ftp, but never used SSH up until now. I'm not a skilled developer more of a dabbler, but with an IT background.
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